5/27/2023 0 Comments Undercover boss“It makes the morale so much better,” she said, adding, “They’re like my family.” Damico then took the time to ask Fernandez about her experience working with Parks. Pay is low, she noted, but her employees work hard and deserve appreciation. Later, Parks told Damico that she uses her own money to reward her employees with Starbucks gift cards. In a scene comically reminiscent of the dirtiest jobs in the world, Trish Fernandez showed him how to clean out the kitchen’s grease trap. Viewers acquired an appreciation for the job’s intense focus and Parks’ insistence for speed without compromising the quality of each diner’s order. Guided by Laudalina Parks, the bearded and long-haired Damico spent time in the kitchen learning how to make Round Table’s chicken wings from start to finish. In particular, he was curious to discover how the Fort Bragg restaurant, tucked away in a remote, rural town, steadily rang up sales that continually placed it in the top 25% of profitable Round Table restaurants.ĭamico took on the guise of a middle-aged “hipster wine bar owner” making a documentary about starting over in a new career. Round Table operates 420 restaurants on the West Coast, employing 8,000 people and earning over $400 million annual revenue. Damico wanted a first-hand account of what the restaurant chain needed to do to expand nationally, modernize and attract younger generations of diners. The episode followed the president and CEO of Round Table, Paul Damico, in disguise, on a cross-country trip to check on a few unsuspecting restaurant managers. "While I certainly don't expect any CEO to walk the shop floor day in and day out, a significant amount of visibility on the part of the CEO has real value, and ‘Undercover Boss’ demonstrates exactly that.FORT BRAGG, CA - On February 25, 2022, Laudalina Parks, manager of Round Table Pizza in Fort Bragg, and her employee, Trish Fernandez, were featured on an episode of Undercover Boss that aired on CBS. "This monetary hit is staggering, especially considering these economically challenged times," Xavier says. Recent data collected has measured various impacts to companies, including financial consequences – now a staggering loss of more than $300 billion annually. In fact, The Gallup Organization regularly tracks employee engagement, measuring the percentage of employees who are engaged, not engaged or actively disengaged in companies throughout the world. Xavier's suggestion: Create a culture that fosters deeper, more meaningful engagement in the workforce, so senior leaders can make better decisions that ultimately boost the company's bottom line. "The undercover CEOs and other corporate leaders have strayed too far away and become too out-of-touch with who their people are and what makes their companies function effectively."įor instance, the show points out that many decisions are being made at an executive level without serious consideration of consequences that surface downstream. "For anyone who has watched ‘Undercover Boss’, there are several simple yet critical takeaways regarding America's CEOs," Xavier says. That delivers a powerful message, and is one of a few, but important, ongoing themes playing out in Undercover Boss, Xavier notes. Rather, employees rank job security, a healthy, safe work environment and being treated respectfully above money. Xavier notes that whenever employee satisfaction surveys are conducted, "more money" rarely tops the wish list. "However, good leaders can be extremely effective if they 'manage by walking around,' meaning they observe their people working in the field at every level, interact with employees – with or without their bosses present – and hold weekly 'town hall' style meetings to monitor the business' pulse and employee satisfaction." "It's impossible for a CEO to understand everyone's situation or story, considering that companies can have thousands of employees," says Xavier. This televised fieldwork is exposing the great divide that often exists between leadership and employees – a gap that can be bridged by a simple yet effective strategy, according to Stephen Xavier, an executive coach and author with more than 20 years of experience coaching and mentoring Fortune 500 clients worldwide. The Sunday evening program follows high-level chief executives who go undercover to explore the inner-workings of their companies. There is nothing like a hit reality show to inspire water cooler exchanges, and that is exactly the effect of the hit CBS series “Undercover Boss”.
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